28519 FL-54, Wesley Chapel, FL 33544, USA
Not resolved

This place is the very worst! They lie from the get go!

Had us come back to the dealership multiple times because they "forgot" a " signature " then promised to fill the gas tank for the inconvenience, but then they were "conveniently" out of gas vouchers that day..SMDH! Plus we had our pe- qualifying bank prior to going to the dealership. We got a call wks later from a completly different bank welcoming us....really! Wth!

Apparently We had no rights at all! They used who they wanted not our bank that we wanted to use plus did the leg work with our bank first! Its believable the lack of communication & where are our rights as the buyer / owner!!!!Now 3 months later we call to schedule our " complimentary" first oil change and multipiont inspection, we were told to bring it in & confirmed that we are covered k the morning of) . Again, we travel 45 min to save $75.00 just to be told that our salesman no longer works here and we do not have it on paper!

So we are charged for everything even after confirming the coverage this morning. Have to say i hate the service & the fact that they get away with treating ppl the way they treated us! They were very untruthful as a result of the lies it caused us a lot of wasted time, money and aggravation! I Will be reporting all of this to everyone i can, my goal is that no one else will be treated the way we were!

Pls use caution and read everything twice! They are sneaky snakes!

Product or Service Mentioned: Wesley Chapel Nissan Customer Care.

Reason of review: Poor customer service.

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